Subject to availability and receipt of payment, requests will be processed as quickly as possible and delivery confirmed by way of email. All deliveries sent by registered courier company, unless otherwise specified.
Return and Refunds policy
The provision of goods and services by Love My Lace is subject to availability. In cases of unavailability, Love My Lace will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15 % administration fee.
Due to the nature and setup of our business, Love My Lace does not accept any returns of goods sold. It is up to the customer to ensure that before making a purchase, they know what they are buying, that they choose the correct size, colour, and that they are happy with the price specified. Customers are requested to inspect all goods upon arrival. All products are inspected before being posted to the customer and are guaranteed to be in working order.
If for any reason the goods are not in working order upon arrival, the customer must inform Love My Lace in writing within 3 working days and the product must be mailed back to us for replacement along with a copy of the original receipt. Goods will NOT be accepted for return if they have been used. Goods will NOT be accepted for return on the basis of an incorrect sizing or colour choice.
Love My Lace shall take all reasonable steps to protect the personal information of users. Please see our Website Terms & Conditions page for more details.
Payment options accepted
Payment may be made via Visa and MasterCard credit cards or by bank transfer into the Love My Lace bank account, the details of which will be provided on the invoice for the transaction.
Credit card acquiring and security
Credit card transactions will be acquired for Love My Lace via MyGate Communications (Pty) Ltd. MyGate uses the strictest form of encryption including 3D secure. Go to MyGate for more information.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Country of domicile
This website is governed by the laws of South Africa and Love My Lace chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,
P.O. Box 155 Constantia, Cape Town, 7848
Love My Lace may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Love My Lace contact details
P.O. Box 155, Constantia, Cape Town, 7848